This post was written by Ethan, who joined us for work experience in June 2018.
An internet phone system provides a hassle-free way to make calls between employees and to your customers for a small fee. There are a lot of different providers on the market, and so choosing the right one for you can prove to be very difficult. This post will help you decide on the best internet phone provider for your business.
99% of the time, organisations will only ever need one phone number, which anyone can call and get the help or information they need. However, there are some situations where it’s useful – or even vital – to have a second number (or third, or fourth…). Here are a few examples:
- A charity that needs a dedicated line so people can phone and donate in response to a catastrophe
- A public body that wants to give concerned people a number to call in a crisis – for example, if there’s been a suspected terrorist attack and friends and family fear that they’ve lost someone
- A company that’s having a PR disaster – potentially due to a product that needs recalling – and needs to give customers an easy way to get in touch and ask questions
Traditional landlines have long been the primary option for businesses wanting to look professional with a business phone number. However, since the introduction of VoIP and cloud-based phone systems, more and more SMEs are choosing to have a virtual phone number.
Although traditional landlines can be more reliable (and therefore often the obvious choice), internet connectivity has become so omnipresent that more and more companies are switching to virtual phone systems as they’re generally more flexible and cost-effective.
When starting a business there are a lot of jobs you need to tick of your checklist, from securing your domain name to hiring the first recruit. For the first few weeks you might be happy to make calls on your home landline or mobile, but you might have already figured out that it’s not the most efficient (or professional) way to do business.
Instead of going down the route of a traditional business landline, you might be interested in trying out a flexible VoIP phone service.
Having a virtual phone system is one thing, but knowing how to make the most out of it is a completely different story. We recently wrote about knowing what kind of business phone system was right for you – if you decided virtual was the answer, knowing how to use all its features is key to getting the most out of it.
Having a new business phone system can be exciting, but we’re sure you can deal without the headache of having to change your phone number. As a business owner, you’ll no doubt understand the risks involved with switching from the number you’ve been using for a while; not only would you need to change any business cards, you would need to ensure all customers know you’ve recently changed numbers too. If new or existing customers struggle to get hold of you during this time, you could potentially lose out on business.
You can avoid all this stress by porting your current business phone number over to your new provider.
Have you ever waited 45 minutes in a queue, just to be told you’re through to the wrong department? Well we have, and it’s not fun. Customers are often left frustrated when attempting to get through to the right place, only to be shut down or accidentally hung up on.
At Nimvelo, we like to make sure your customers are always happy to speak to you. If you are using Nimvelo Phone already, here are three things you can do to ensure your customers have a pleasant and stress-free experience, every time they call.
Simplicity is one of the key principles of conversion rate optimisation (CRO). If you want a customer to complete a goal, you need to remove all the obstacles that could potentially get in their way. Part of that process is making it easy for a customer to get answers to their questions.
If it’s difficult for a customer to contact you to explore a potential purchase, they’ll quickly move on to a competitor. Communication is also vital to nurture loyalty after conversion, since problems can arise. In an age of social media and instant communication, great customer service and faster response is the key to unlocking ROI and preventing damage to your brand reputation.