man holding business phone

Keeping your business phone number

Having a new business phone system can be exciting, but we’re sure you can deal without the headache of having to change your phone number. As a business owner, you’ll no doubt understand the risks involved with switching from the number you’ve been using for a while; not only would you need to change any business cards, you would need to ensure all customers know you’ve recently changed numbers too. If new or existing customers struggle to get hold of you during this time, you could potentially lose out on business.

You can avoid all this stress by porting your current business phone number over to your new provider.

Read more

Improving your business phone system with Nimvelo Phone

Improve customer experience with Nimvelo Phone

Have you ever waited 45 minutes in a queue, just to be told you’re through to the wrong department? Well we have, and it’s not fun. Customers are often left frustrated when attempting to get through to the right place, only to be shut down or accidentally hung up on.

At Nimvelo, we like to make sure your customers are always happy to speak to you. If you are using Nimvelo Phone already, here are three things you can do to ensure your customers have a pleasant and stress-free experience, every time they call.

Read more

customers getting in touch

Making it easy for customers to get in touch

Simplicity is one of the key principles of conversion rate optimisation (CRO). If you want a customer to complete a goal, you need to remove all the obstacles that could potentially get in their way. Part of that process is making it easy for a customer to get answers to their questions.

If it’s difficult for a customer to contact you to explore a potential purchase, they’ll quickly move on to a competitor. Communication is also vital to nurture loyalty after conversion, since problems can arise. In an age of social media and instant communication, great customer service and faster response is the key to unlocking ROI and preventing damage to your brand reputation.

Read more

business calls from tablet

How to make business phone calls from your iPad or tablet

Tablets have been available for more than 20 years, although most early models were cumbersome and underpowered. It wasn’t until Apple released the iPad that tablets became a serious business tool. Communication was key to their success; the iPad offered WiFi and cellular connections, which was the essential missing piece on the puzzle.

Over the last 5 years, the iPad and tablets have become commonplace in offices all over the world, complementing or replacing our laptops. If you’re stuck without a smartphone and you need to speak on the phone, you can use your iPad or tablet to make business calls with Nimvelo Phone, providing you’re connected to the internet.

Read more

Call recording

5 things you need to know about call recording

When you answer a call using VoIP telephony, you can choose to record it to a sound file. There’s no need to click anything on your computer, and you don’t need to stick a strange little microphone on your handset. Nimvelo digitally records your calls and archives them for as long as required, giving you plenty of time to listen back and download them.

Some providers charge per minute for call recording. With Nimvelo, you can use it for free. Here are five important things you should know before you start using this handy feature.

Read more

SMS message

Harnessing the power of SMS for marketing and support

When SMS messaging was first used back in 1992, nobody could have predicted the evolution of mobile computing. Nowadays, we rely more on mobile data networks than we do on cellular networks, and more of us are using internet telephony, rather than relying on a mobile signal.

With that in mind, you’d think that SMS messaging would have fallen out of favour. But for various reasons, consumers still love texting, and businesses still use SMS messaging to get marketing messages across. VoIP and SMS aren’t at war; in fact, they can be perfect partners.

Read more

Using VoIP on holiday

Taking your business on holiday; how VoIP can help

Today’s self-employed entrepreneur has the freedom to work from anywhere, which is a big boost to productivity and profit. But over the summer, you might wish you could leave work in the office rather than having to conduct meetings in the airport or the hotel. We understand that it’s a real challenge to switch off! It’s tough to resist the temptation to check emails on the beach, since missing an important call could mean the next big contract goes to a competitor.

If working on holiday, you can take advantage of hosted technology so that you control interruptions, manage cost, and limit the amount of admin you have to do. One of the key things you’ll need is a functional telephone line, so how can VoIP help.

Read more