dialling on mobile

Why more SMEs are opting for a virtual phone number

Traditional landlines have long been the primary option for businesses wanting to look professional with a business phone number. However, since the introduction of VoIP and cloud-based phone systems, more and more SMEs are choosing to have a virtual phone number.

Although traditional landlines can be more reliable (and therefore often the obvious choice), internet connectivity has become so omnipresent that more and more companies are switching to virtual phone systems as they’re generally more flexible and cost-effective.
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VoIP 101 - Nimvelo

VoIP 101 – Intro to internet business phone services

When starting a business there are a lot of jobs you need to tick of your checklist, from securing your domain name to hiring the first recruit. For the first few weeks you might be happy to make calls on your home landline or mobile, but you might have already figured out that it’s not the most efficient (or professional) way to do business.

Instead of going down the route of a traditional business landline, you might be interested in trying out a flexible VoIP phone service.

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man holding business phone

Keeping your business phone number

Having a new business phone system can be exciting, but we’re sure you can deal without the headache of having to change your phone number. As a business owner, you’ll no doubt understand the risks involved with switching from the number you’ve been using for a while; not only would you need to change any business cards, you would need to ensure all customers know you’ve recently changed numbers too. If new or existing customers struggle to get hold of you during this time, you could potentially lose out on business.

You can avoid all this stress by porting your current business phone number over to your new provider.

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Improving your business phone system with Nimvelo Phone

Improve customer experience with Nimvelo Phone

Have you ever waited 45 minutes in a queue, just to be told you’re through to the wrong department? Well we have, and it’s not fun. Customers are often left frustrated when attempting to get through to the right place, only to be shut down or accidentally hung up on.

At Nimvelo, we like to make sure your customers are always happy to speak to you. If you are using Nimvelo Phone already, here are three things you can do to ensure your customers have a pleasant and stress-free experience, every time they call.

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customers getting in touch

Making it easy for customers to get in touch

Simplicity is one of the key principles of conversion rate optimisation (CRO). If you want a customer to complete a goal, you need to remove all the obstacles that could potentially get in their way. Part of that process is making it easy for a customer to get answers to their questions.

If it’s difficult for a customer to contact you to explore a potential purchase, they’ll quickly move on to a competitor. Communication is also vital to nurture loyalty after conversion, since problems can arise. In an age of social media and instant communication, great customer service and faster response is the key to unlocking ROI and preventing damage to your brand reputation.

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business calls from tablet

How to make business phone calls from your iPad or tablet

Tablets have been available for more than 20 years, although most early models were cumbersome and underpowered. It wasn’t until Apple released the iPad that tablets became a serious business tool. Communication was key to their success; the iPad offered WiFi and cellular connections, which was the essential missing piece on the puzzle.

Over the last 5 years, the iPad and tablets have become commonplace in offices all over the world, complementing or replacing our laptops. If you’re stuck without a smartphone and you need to speak on the phone, you can use your iPad or tablet to make business calls with Nimvelo Phone, providing you’re connected to the internet.

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Call recording

5 things you need to know about call recording

When you answer a call using VoIP telephony, you can choose to record it to a sound file. There’s no need to click anything on your computer, and you don’t need to stick a strange little microphone on your handset. Nimvelo digitally records your calls and archives them for as long as required, giving you plenty of time to listen back and download them.

Some providers charge per minute for call recording. With Nimvelo, you can use it for free. Here are five important things you should know before you start using this handy feature.

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