voip-over-4g

How well does VoIP work over 4G in 2017?

Over the past few years, 4G usage has grown dramatically. When we last tested how well VoIP worked over 4G, it had only recently been made available and was supported by just one provider; that is no longer the case, with the top providers all offering 4G and coverage extending across much of the country. According to Ofcom’s 2016 Communications Market Report, 4G is now available to 97.8% of UK premises.

As an internet phone service provider, we’re interested in how well VoIP works over 4G, as many of our customers require the ability to make calls over the internet when they’re out and about and away from wireless networks.

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Call recording

5 things you need to know about call recording

When you answer a call using VoIP telephony, you can choose to record it to a sound file. There’s no need to click anything on your computer, and you don’t need to stick a strange little microphone on your handset. Nimvelo digitally records your calls and archives them for as long as required, giving you plenty of time to listen back and download them.

Some providers charge per minute for call recording. With Nimvelo, you can use it for free. Here are five important things you should know before you start using this handy feature.

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SMS message

Harnessing the power of SMS for marketing and support

When SMS messaging was first used back in 1992, nobody could have predicted the evolution of mobile computing. Nowadays, we rely more on mobile data networks than we do on cellular networks, and more of us are using internet telephony, rather than relying on a mobile signal.

With that in mind, you’d think that SMS messaging would have fallen out of favour. But for various reasons, consumers still love texting, and businesses still use SMS messaging to get marketing messages across. VoIP and SMS aren’t at war; in fact, they can be perfect partners.

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Using VoIP on holiday

Taking your business on holiday; how VoIP can help

Today’s self-employed entrepreneur has the freedom to work from anywhere, which is a big boost to productivity and profit. But over the summer, you might wish you could leave work in the office rather than having to conduct meetings in the airport or the hotel. We understand that it’s a real challenge to switch off! It’s tough to resist the temptation to check emails on the beach, since missing an important call could mean the next big contract goes to a competitor.

If working on holiday, you can take advantage of hosted technology so that you control interruptions, manage cost, and limit the amount of admin you have to do. One of the key things you’ll need is a functional telephone line, so how can VoIP help.

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what kind of voip number is right for your business

What kind of VoIP number is right for your business?

One of the great things about an internet phone service is the opportunity you get to choose your own business phone number. Traditional phone service providers will allocate you a random number; with VoIP, you get to pick your own. You even get to choose which area code you want your phone number to start with – even if it’s not the one that’s local to you.

It can be hard deciding which phone number is right for you; whether you want to look like a local company or opt for a non-geographic number, it has to depend on your business and who your target market is.

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what is a hosted pbx

What is hosted PBX?

Businesses have been using telephone exchanges for decades. The concept is very similar to a public telephone exchange: the caller dials a number, and the call is routed using an internal system that’s private to the business itself. Colloquially, business exchanges are known as Private Branch eXchange (which is where ‘PBX’ comes from).

PBX systems initially ran on analogue lines and were manually operated by a human. They later ran on ISDN lines rented from BT and automation became more common. This kind of system has been used since the 1980s right through to the present day.

In the last decade, the hosted PBX has taken over from the PBX in many business settings. But why?

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why-colleagues-need-voip-extension

Extensions: the nuts and bolts of any business phone system

You may only have one main business phone number for your company, but if you employ a team of people, chances are you’ll want to be able to transfer and route calls internally between them. Phone extensions allow you to do just that – connect multiple employees to your system and assign each of them an internal number on which colleagues can reach them, completely independent of any outwardly facing numbers on your account.

If you have a landline at home, for example, you will have one ‘master’ socket in the house, and potentially one or more additional extensions that branch off that main socket. And although it’s not exactly the same thing, extensions on a phone system (whether cloud-based or not) work in a very similar way. The master socket in this example is the line (phone number) coming into your home, and the extensions are the multiple places that calls can ring and be answered internally.

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Internet too slow for VoIP

Is my internet connection too slow for VoIP?

VoIP telephony is incredibly versatile. You can answer calls on a huge range of devices, using your preferred softphone or app. The only prerequisites are an account with a VoIP provider (such as Sipcentric) and a decent internet connection.

But when we say ‘decent’, what do we mean? Is fibre broadband required? What about 3G speeds on your phone? Every case is different, but we’ll try give you some general tips.

Note that we’re only talking about audio calls in this article – not video calls.

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