Starting a Business

5 ways that VoIP is changing small businesses

businesses are changing to VoIP

Business VoIP phone systems have many advantages that make them the perfect choice for small businesses. They allow you to save time, money, and offer you a lot more control over your phone calls than a traditional system.

Sound professional and look bigger

The wide range of features available from a business VoIP phone system can give small businesses a much more professional feel. It allows them access to features usually only associated with big companies and expensive phone systems. Features include ring groups, IVRs, call queues, custom sound files and time based routing. These are all easily managed via your online portal. You can use these features to create a unique system that’s perfect for you. It will impress callers much more than a single phone.

No receptionist needed

You can reduce the need for a receptionist by setting up IVRs (voice menus). This allows you to create departments such as accounts, sales, support etc. Customers are then automatically guided to the relevant person/department. This removes the need for someone to answer the phone and manually transfer calls to the relevant people.

Flexible working environments

Business VoIP allows users to be truly mobile. The lack of a fixed location allows users to receive calls anywhere. This allows users to take phones home, install softphones on different computers or receive calls through mobile apps. This means your staff can work from wherever they choose and remain readily available to both you and your customers.

Lower Costs

One key issue with small businesses is minimising costs; therefore, business VoIP is the ideal solution to adopt. Calls charges are lower, monthly fees are lower and there are no set up costs. There are no maintenance fees either, as the PBX (control panel) is based in the cloud and is updated automatically.

More efficient customer service

With the wide choice of features available you can set up your phone system in the most efficient way for your business. This will help improve customer service; your customers will endure less waiting time and it also saves them from being transferred to the wrong person.


Find out more information on how an Internet phone service can help your business.


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