Lady holding iphone

Why have a business phone number

Are you still using your mobile to make and receive business phone calls? Even if you’re a sole trader, there are many downsides to only having a mobile number; from not looking professional to being unable to separate your personal and work life, it may be worth considering investing in a dedicated business phone number

We know what you’re thinking – surely a phone number is costly and requires a landline? Not ideal if you don’t want to be tied to a desk all day! However, the near-universal availability of the internet (either over wifi, 3G, or 4G) in the UK has enabled internet phone service providers like Nimvelo to offer cost-effective domestic phone numbers that can be routed to wherever you like, whenever you like. So if you’re in the office in the morning but out and about all afternoon, your phone number can stay with you all day!

Finding yourself a business number may not be high on your list of priorities but it’s something that needs to be considered to help your business establish itself. Here are some reasons why it’s something you should think about sooner rather than later…

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Keero

Teams who want to do their best work, choose Keero

Keero is not just another business messaging app or task management tool; it’s a team collaboration space that has all the essentials you need in one place to collaborate and deliver outcomes.

Through our own experiences and frustrations, we have developed an understanding of how teams and small businesses really want to work in order to maximise productivity. We came to the conclusion that no one tool meets those needs – so we created Keero.

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Focus group

Focus on our focus group

A focus group is a great way to gain feedback and feelings about a certain product or service. It allows businesses to fix any issues their new offering might have before it’s released to the world.

Earlier this month we held a focus group for a brand new product that we’ve spent the past year developing. We wanted to obtain some useful information that could be used to better our service and make sure there was nothing missing that might be of value to future customers.

We’re super excited for this service to go live and for our customers (new and old) to try it out!

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How to quickly launch temporary phone numbers in an emergency

99% of the time, organisations will only ever need one phone number, which anyone can call and get the help or information they need. However, there are some situations where it’s useful – or even vital – to have a second number (or third, or fourth…). Here are a few examples:

  • A charity that needs a dedicated line so people can phone and donate in response to a catastrophe
  • A public body that wants to give concerned people a number to call in a crisis – for example, if there’s been a suspected terrorist attack and friends and family fear that they’ve lost someone
  • A company that’s having a PR disaster – potentially due to a product that needs recalling – and needs to give customers an easy way to get in touch and ask questions

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Using virtual phone numbers for marketing campaigns

Hey marketers! Have you ever run a campaign that required people to call a phone number, either to redeem an offer or enter a competition? Chances are these campaigns ran for a set period of time (days, weeks, or even months), and you were forced to use the main company phone number for these incoming calls.

The downside of this is that these calls are usually impossible to differentiate from ‘regular’ call traffic, and your phone lines can become a bit of a mess for the duration of the campaign. If you’re working for a company that tends to provide customer service over the phone, do you really want users that need help to be forced to wait in a queue as non-customers use the same number to enter a competition?

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GDPR

GDPR – So what does it mean for my small business?

The General Data Protection Regulation (GDPR) is an EU regulation that is in force from 25th May 2018. GDPR is designed to give greater rights to individuals to control their own data and how it is used. It requires organisations to be more accountable for their data processing activities by not only requiring them to comply but demonstrate how they are doing so.

We live in a digital age where more and more data is processed in less and less transparent ways, resulting in greater intrusion into our private lives. This regulation puts the emphasis on organisations to prove that they are doing no harm by processing our personal data. Personal data can exist throughout a business, it is not just about customer or client data – employees’ personal data and details of suppliers and other contacts are also covered.

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iphone and open book

Generate your own remote working policy

If you’ve decided that you’d like to let your employees work remotely, it’s important to consider the logistics behind this. If you’re still not 100% remote working is right for your business? Take a look at our checklist to see if you’re ready to take the leap. Whilst the easiest option might be to simply allow people to work from home as and when they want to, this won’t work for all businesses, and can often raise more questions than you’d expect.

Creating a remote working policy will remove ambiguity, set expectations, and answer any questions your employee has. As with all company documents, a remote working policy also acts as a clear source that can be referred back to if there are ever any issues.

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