Meet the Team: Charles

The latest post in our Meet the Team series features Nimvelo Founder and MD Charles, who started the company in 2010 and maintains a very hands-on role when it comes to running the business and developing our range of products and services.

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Ethan hard at work

My week with Nimvelo: Ethan

Hi! I’m Ethan and this week (25th-29th June 2018) I’ve been doing work experience at Nimvelo. I’ve really enjoyed the experience and gotten to know the team quite well. They’re all very friendly and were happy to accept me into the workplace for the week. I have partaken in many different tasks, from working with Sabrina on the marketing, to coding with Adam and Josh. Here’s how my week panned out. Read more

How to choose an internet phone system provider

This post was written by Ethan, who joined us for work experience in June 2018.

An internet phone system provides a hassle-free way to make calls between employees and to your customers for a small fee. There are a lot of different providers on the market, and so choosing the right one for you can prove to be very difficult. This post will help you decide on the best internet phone provider for your business.

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Flexible working during the World Cup

Is your team ready for the World Cup?

With the World Cup starting last week, spirits will be high for workers all over the world as they celebrate and commiserate with one another. But what does this mean for productivity in the office? How can you ensure world cup fever doesn’t completely take over and your workers stay happy and focused?

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How to quickly launch temporary phone numbers in an emergency

99% of the time, organisations will only ever need one phone number, which anyone can call and get the help or information they need. However, there are some situations where it’s useful – or even vital – to have a second number (or third, or fourth…). Here are a few examples:

  • A charity that needs a dedicated line so people can phone and donate in response to a catastrophe
  • A public body that wants to give concerned people a number to call in a crisis – for example, if there’s been a suspected terrorist attack and friends and family fear that they’ve lost someone
  • A company that’s having a PR disaster – potentially due to a product that needs recalling – and needs to give customers an easy way to get in touch and ask questions

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Using virtual phone numbers for marketing campaigns

Hey marketers! Have you ever run a campaign that required people to call a phone number, either to redeem an offer or enter a competition? Chances are these campaigns ran for a set period of time (days, weeks, or even months), and you were forced to use the main company phone number for these incoming calls.

The downside of this is that these calls are usually impossible to differentiate from ‘regular’ call traffic, and your phone lines can become a bit of a mess for the duration of the campaign. If you’re working for a company that tends to provide customer service over the phone, do you really want users that need help to be forced to wait in a queue as non-customers use the same number to enter a competition?

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GDPR

GDPR – So what does it mean for my small business?

The General Data Protection Regulation (GDPR) is an EU regulation that is in force from 25th May 2018. GDPR is designed to give greater rights to individuals to control their own data and how it is used. It requires organisations to be more accountable for their data processing activities by not only requiring them to comply but demonstrate how they are doing so.

We live in a digital age where more and more data is processed in less and less transparent ways, resulting in greater intrusion into our private lives. This regulation puts the emphasis on organisations to prove that they are doing no harm by processing our personal data. Personal data can exist throughout a business, it is not just about customer or client data – employees’ personal data and details of suppliers and other contacts are also covered.

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Nimvelo Analytics

Improvements made to Nimvelo Phone Analytics

The Nimvelo team is constantly working on ways to improve our system. We always listen out for suggestions from our customers that can make our service even better (and you’re more than welcome to give us a shout if you have any ideas of your own). Recently, our crack team of developers have been working hard to make some changes to Nimvelo Phone Analytics in order to give our customers data that’s truly useful to them.

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