A company is only ever as good as the individuals who work there – this is why we hire people who we know will do a great job of contributing to the Nimvelo mission of helping businesses to communicate. We want to introduce you to the awesome individuals behind Nimvelo, so we’ll be running a series of posts to get you acquainted with our incredible team.
First up is Dan Katri, who works on our network and support team.
Tell us a little about your role at Nimvelo
At the moment I take on the bulk of the customer support that we get on a day-to-day basis. This can mean replying to emails, talking to customers on chat, or answering support calls. I also spend time helping my colleague David with maintaining and upgrading our back end; this kind of task was all very new to me when I started at Nimvelo. Having the opportunity to learn from David and Charles [Nimvelo founder] has been great! I also take care of most of the porting queries, so if you’re looking to move your number to Nimvelo, you’ll probably end up speaking to me.
What does an average day look like for you?
My day-to-day tasks at Nimvelo is really varied. They range from dealing with support queries to helping to provision servers so we can increase the capacity of our service and offer Nimvelo Phone to even more UK businesses. No two days are the same, which is one of the things that I enjoy!
What are you working on at the moment?
At the moment I am working on updating the monitoring systems that let us keep a close eye on our servers, as well as keeping up with daily support queries from our customers.
How did you get into this role? Is there any advice you’d give to someone looking to get into technical support?
I found the role by chance advertised on Reddit. I was looking to get into a more technical role and stumbled on the Nimvelo opportunity at the right time. I got a great vibe from the company as a whole when I came for my interview; it was somewhere I felt like I would actually be excited to work.
What is your favourite thing about supporting Nimvelo customers?
Our customers always appreciate the help! We get support queries for a real range of reasons, from prospective customers thinking about moving to Nimvelo, to existing users who have an issue that needs resolving. This means it’s important to offer assistance that’s specific to their query, and genuinely connecting with them in order to help them as quickly as possible – this personal approach is always really well received by our customers, and it’s a real pleasure to be able to get them sorted.
What’s the best thing about working at Nimvelo?
The culture. Not many people can say that they actually like everyone they work with. I can. I get to work with some of the smartest people I know and have fun doing it.
Interested in joining Dan and the rest of the Nimvelo team? Please feel free to send your CV to firstname.lastname@example.org and we’ll be in touch if we have any suitable roles!