Hey marketers! Have you ever run a campaign that required people to call a phone number, either to redeem an offer or enter a competition? Chances are these campaigns ran for a set period of time (days, weeks, or even months), and you were forced to use the main company phone number for these incoming calls.
The downside of this is that these calls are usually impossible to differentiate from ‘regular’ call traffic, and your phone lines can become a bit of a mess for the duration of the campaign. If you’re working for a company that tends to provide customer service over the phone, do you really want users that need help to be forced to wait in a queue as non-customers use the same number to enter a competition?
The Nimvelo team is constantly working on ways to improve our system. We always listen out for suggestions from our customers that can make our service even better (and you’re more than welcome to give us a shout if you have any ideas of your own). Recently, our crack team of developers have been working hard to make some changes to Nimvelo Phone Analytics in order to give our customers data that’s truly useful to them.
Are you interested in knowing how your calls are being handled? Or are you keen to know what the most popular time is for calls? We introduced Nimvelo Phone Analytics to our customers last year for them to be able to monitor their business calls.
Last August we introduced our new app for Nimvelo Phone – Communicator. This tool allows customers to make and receive calls straight from their web browser without having to download, install or configure anything.
Communicator provides managers with direct access to their team so they can monitor who is available to take calls. Businesses can manage their contacts through the phonebook, which makes it easy for them to get in touch with colleagues and customers without the hassle of finding someone’s number. Communicator is great for remote teams, as it means team members can easily make and receive calls without a dedicated business phone.
Once your company is up and running, you might consider getting yourself a business phone number to give yourself that professional image. With most business phone systems you’ll find out about the generic features that all VoIP providers will have; from extensions to auto-attendants.
It’s always the small tricks that are hidden, that customers want, no, need to know about. From just checking your mailbox without having to go online, or transferring a call from a regular extension to a virtual one. We’ve got all the tips and tricks for Nimvelo Phone to make your life easier.
Summer is a time when many of our busy entrepreneurs take some well-deserved time away from work. But as we know, business does not take a break with you. Take advantage of the best tools from Nimvelo’s business phone system to flexibly manage your most critical calls so the ship stays afloat while you are away.
Have you ever waited 45 minutes in a queue, just to be told you’re through to the wrong department? Well we have, and it’s not fun. Customers are often left frustrated when attempting to get through to the right place, only to be shut down or accidentally hung up on.
At Nimvelo, we like to make sure your customers are always happy to speak to you. If you are using Nimvelo Phone already, here are three things you can do to ensure your customers have a pleasant and stress-free experience, every time they call.
When you answer a call using VoIP telephony, you can choose to record it to a sound file. There’s no need to click anything on your computer, and you don’t need to stick a strange little microphone on your handset. Nimvelo digitally records your calls and archives them for as long as required, giving you plenty of time to listen back and download them.
Some providers charge per minute for call recording. With Nimvelo, you can use it for free. Here are five important things you should know before you start using this handy feature.