How well does VoIP work over 4G in 2017?

Over the past few years, 4G usage has grown dramatically. When we last tested how well VoIP worked over 4G, it had only recently been made available and was supported by just one provider; that is no longer the case, with the top providers all offering 4G and coverage extending across much of the country. According to Ofcom’s 2016 Communications Market Report, 4G is now available to 97.8% of UK premises.

As an internet phone service provider, we’re interested in how well VoIP works over 4G, as many of our customers require the ability to make calls over the internet when they’re out and about and away from wireless networks.

Read more

business calls from tablet

How to make business phone calls from your iPad or tablet

Tablets have been available for more than 20 years, although most early models were cumbersome and underpowered. It wasn’t until Apple released the iPad that tablets became a serious business tool. Communication was key to their success; the iPad offered WiFi and cellular connections, which was the essential missing piece on the puzzle.

Over the last 5 years, the iPad and tablets have become commonplace in offices all over the world, complementing or replacing our laptops. If you’re stuck without a smartphone and you need to speak on the phone, you can use your iPad or tablet to make business calls with Nimvelo Phone, providing you’re connected to the internet.

Read more

Call recording

5 things you need to know about call recording

When you answer a call using VoIP telephony, you can choose to record it to a sound file. There’s no need to click anything on your computer, and you don’t need to stick a strange little microphone on your handset. Nimvelo digitally records your calls and archives them for as long as required, giving you plenty of time to listen back and download them.

Some providers charge per minute for call recording. With Nimvelo, you can use it for free. Here are five important things you should know before you start using this handy feature.

Read more

VoIP Deskphone

What to look for in a VoIP desk phone

Business VoIP is all about flexibility, and most of our users answer calls through apps or call forwarding. For some businesses, the desk phone is still a vital piece of equipment, and it’s more than earned its place on their desk.

If you’re thinking about switching to a VoIP provider, but you like having a phone on your desk, you’ll need to buy a hardware phone that can connect to our network. While these phones look like ordinary business telephones, they have some extra features to look out for.

Read more

Using a IVR

How to use an IVR… without driving customers crazy

The phrase ‘IVR’ stands for ‘interactive voice response’, and it describes the typical phone menus you get when you call almost any business. The IVR is a great invention; it helps to channel calls to the right people, and it should make your customers feel like they’ve got your attention when they ring.

Unfortunately, the humble IVR has become one of the most despised aspects of customer service, since so many IVRs are poorly designed. Instead of welcoming the customer and driving efficiency, they serve only to infuriate them more.

Read more

what kind of voip number is right for your business

What kind of VoIP number is right for your business?

One of the great things about an internet phone service is the opportunity you get to choose your own business phone number. Traditional phone service providers will allocate you a random number; with VoIP, you get to pick your own. You even get to choose which area code you want your phone number to start with – even if it’s not the one that’s local to you.

It can be hard deciding which phone number is right for you; whether you want to look like a local company or opt for a non-geographic number, it has to depend on your business and who your target market is.

Read more

what is a hosted pbx

What is hosted PBX?

Businesses have been using telephone exchanges for decades. The concept is very similar to a public telephone exchange: the caller dials a number, and the call is routed using an internal system that’s private to the business itself. Colloquially, business exchanges are known as Private Branch eXchange (which is where ‘PBX’ comes from).

PBX systems initially ran on analogue lines and were manually operated by a human. They later ran on ISDN lines rented from BT and automation became more common. This kind of system has been used since the 1980s right through to the present day.

In the last decade, the hosted PBX has taken over from the PBX in many business settings. But why?

Read more


Extensions: the nuts and bolts of any business phone system

You may only have one main business phone number for your company, but if you employ a team of people, chances are you’ll want to be able to transfer and route calls internally between them. Phone extensions allow you to do just that – connect multiple employees to your system and assign each of them an internal number on which colleagues can reach them, completely independent of any outwardly facing numbers on your account.

If you have a landline at home, for example, you will have one ‘master’ socket in the house, and potentially one or more additional extensions that branch off that main socket. And although it’s not exactly the same thing, extensions on a phone system (whether cloud-based or not) work in a very similar way. The master socket in this example is the line (phone number) coming into your home, and the extensions are the multiple places that calls can ring and be answered internally.

Read more